关于售后咨询

1.未到货、次品、损坏、发错货退款解决，不重发

2.客户同意退款解决问题

3.已经登录退款，纠纷组退款中

4.退款时没有交易号要先问问客户交易号是多少

5.客户要好评可以同时跟客户要好评

6.客户已经留好评  让我们也留

7.有message没有note漏跟进、邮件太晚到货已发或单已打印（小金额）不能改颜色/尺寸

8.颜色发错是客户下单时自己没有选

一、未到货、次品、损坏、发错货退款解决，不重发（很常用）

Dear friend,

Sorry for the trouble.

Our system doesn’t support resending. And to send another one will take another month or longer. It is much slower than a new order. And after that long, you have no chance to dispute via eBay or Paypal. It is not safe for you. 

So may I suggest that we refund you and you buy it again if you still want it?

We really expect your understanding on this matter.

Looking forward to your reply.

Best wishes

二、客户同意退款解决问题（很常用）

Dear friend,

Sorry for the trouble.

We will refund you soon. Please check your Paypal account within 48 hours. // 3 business days.

Hope you are satisfied with our service and we can have more deals in the future.// If it shows up after we refund you, would you please kindly inform us of that and repay it ?/// 

And we really appreciate it if you leave us positive feedback. When you leave the positive feedback for us, our system would automatically do the same for you.

Expect your kind understanding.

If any problem, please write back.

Best wishes

三、已经登录退款，纠纷组退款中

Hi friend

We are on the process of refunding you now. Please check your paypal account on time.

Hope you are satisfied with our service and we can have more deals in the future.

If any problem, please feel free to write back.

Best regards

四、退款时没有交易号要先问问客户交易号是多少

Sorry for the trouble and thanks for your kind understanding.

We would like to fully refund you soon. But would you please tell us your transaction ID (9EJ991869X930170J for example) for this order first because we don't have yours in record? Without which we could not refunding you since it is needed in the process of refunding.

Here is a simple guide to find it:

Looking forward to your reply.

Best wishes

五、客户要好评可以同时跟客户要好评（常用）

Dear friend

Thanks for your order.

We have already left a positive feedback for you. Actually if you leave a positive assessment for you, our system will do the same for you. 

Would you leave us a positive feedback too if you are satisfied with our service and goods when you receive it? Your assessment is also very important to us.

Thanks in advance. If any problem, please write back.

Best wishes

六、客户已经留好评  让我们也留

Dear friend

Thanks very much for your order and your positive feedback. We appreciate it very much. Your assessment is also very important to us.

We have already left a positive feedback for you too.  Please don't worry.

Hope you can be satisfied with our service and we can have more deals in the future.

Best wishes

七、有message没有note漏跟进、邮件太晚到货已发或单已打印（小金额）不能改颜色/尺寸

Dear friend

Thanks for your order.

But we are sorry to tell you that it's too late to change the order now //your item has been dispatched before we see your message. And we have sent you the red and the yellow ones. Sorry about that. Hope you will like the yellow color.

Next time you can leave notes in PayPal (Not email/Message) when making the payment about COLOR. Or we will randomly dispatch if you don't notify the color you prefer in the order. You can check this in our product description on the website.

And please remember to leave a note before you pay if you have any requirement next time

The link below is an introduction for how to leave a note:

http://i1109.photobucket.com/albums/h438/cfcs1/n.jpg

Sorry about the inconvenience.

Best wishes

八、颜色发错是客户下单时自己没有选（常用）

Dear friend

Thanks for your order and sorry for the trouble.

We checked your order and found you haven’t left notes about the color in your order when making payment. So our system dispatched it randomly. We have sent you the white one.

Sorry for the inconvenience but we notified that in our product description: " Please leave notes in PayPal(Not email/Message) when making the payment about COLOR. We will randomly dispatch if you don't notify the color you prefer in the order. "

We really expect your understanding on this matter. Would you please kindly keep the color or send it to your friend as gift if you really didn't like it?

And please remember to leave a note before you pay if you have any requirement next time

The link below is an introduction for how to leave a note:

http://i1109.photobucket.com/albums/h438/cfcs1/n.jpg

If still any problem, please feel free to write back.

Best wishes