xxx官方旗舰店客服团队日报 | |||||||||||||||
客服昵称 | 咨询人数 | 询单人数(非) | 首响(s) | 均响(s) | 慢响应量 | 回复率 | 留言响应率(非) | 答问比 | 销售额 | 个人销售额占比 | 销售客单价(元/人) | 转化率(非) | 邀评量 | 满意率 | 评价率 |
客服1 | 86 | 61 | 16 | 12 | 23 | 100% | 100% | 119% | 914 | 13.2% | 155 | 8.2% | 6 | 80% | 4% |
客服2 | 65 | 40 | 16 | 20 | 3 | 100% | 100% | 114% | 4367 | 53.4% | 546 | 20.0% | 3 | 0% | 0% |
客服3 | 34 | 22 | 14 | 13 | 0 | 100% | 0% | 156% | 2727 | 33.4% | 303 | 31.8% | 1 | 100% | 3% |
客服4 | 35 | 23 | 15 | 14 | 1 | 200% | 100% | 256% | 2728 | 133.4% | 304 | 131.8% | 2 | 200% | 103% |
客服5 | 36 | 24 | 16 | 15 | 2 | 300% | 200% | 356% | 2729 | 233.4% | 305 | 231.8% | 3 | 300% | 203% |
客服6 | 37 | 25 | 17 | 16 | 3 | 400% | 300% | 456% | 2730 | 333.4% | 306 | 331.8% | 4 | 400% | 303% |
客服7 | 38 | 26 | 18 | 17 | 4 | 500% | 400% | 556% | 2731 | 433.4% | 307 | 431.8% | 5 | 500% | 403% |
客服8 | 39 | 27 | 19 | 18 | 5 | 600% | 500% | 656% | 2732 | 533.4% | 308 | 531.8% | 6 | 600% | 503% |
汇总 | 185 | 123 | -- | -- | 26 | -- | -- | -- | 8008 | -- | -- | -- | 10 | -- | -- |
均值 | 30.83 | 30.75 | 16 | 15 | 4 | 100% | 100% | 126% | 2002 | 16.7% | 333.66 | 16.3% | 1.67 | 83% | 3% |
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